Background and Scope of Work

Seattle ITD Customer Engagement Applications is working to bring its public-facing applications up to the City and federal standards, including accessibility, ease-of-use, and standardization of development environment. ITD Customer Engagement Applications requires assistance in the following application

Development Areas

  • Full-stack application design
  • Application workflow and process improvements
  • Documentation systems
  • Accessible development integration in the Software Development Lifecycle (SDLC)
  • Preparation and design of component libraries
  • Metrics-based decision-making to identify and prioritize application and process improvements

Key Tasks

ePath will dedicate their resources to accomplish the scope of work and deliverables:

  • Develop, improve, or enhance new and existing applications
  • Perform accessibility analysis on existing Customer Engagement applications, define practices to ensure compliance with citywide accessibility standards to meet WCAG 2.1.
  • Identify issues requiring management decision making
  • Identify areas needing enhanced change management
  • Recommend best practices to enhance application development design and productivity
  • City of Seattle Information Technology
  • Customer Engagement Applications and System Enhancement

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