This position is responsible for gathering, analyzing, and documenting requirements, including validation and traceability, for existing and new system solutions supporting various IT Infrastructure channels. Understands how the infrastructure organization functions to accomplish their purpose, and helps define capabilities the organization requires to provide an IT service and meet the business goals. Supports continual process improvement efforts for the infrastructure organization with a primary focus on IT Service Delivery. Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives.
Must also have demonstrable experience and proficiency in the following: